FAQ
Do you use non-toxic materials?
We aim to use lower-tox materials wherever possible. Where synthetics are needed, we prioritise options tested to recognised standards such as OEKO-TEX Standard 100.
Where do you source your materials?
Wherever possible, we source from trusted UK and European suppliers with clear standards and transparency.
What if I have a problem with my item?
We're Here to Help!
If you encounter an issue with your Wild Reyn item, we want to resolve it quickly and efficiently. Here's what to do:
- Contact Us: Please reach out to our friendly customer service team by email at woof@wildreyn.co.uk.
- Describe the Problem: Be sure to include details about the issue you're experiencing, including the specific product, the nature of the problem, and any relevant order information (order number, date of purchase).
- We'll Do Our Best: Our team will review your information and work with you to find a solution. This may involve troubleshooting tips, replacement options, or a full refund depending on the situation.
Why is there no vegan leather option?
We understand the growing interest in vegan alternatives ( also know as faux leather) and are actively exploring options. However, many vegan leathers involve heavy processing, plastics, or chemicals, and plant-based options are often too soft or thin for the durability needed in our dog products.
We use vegetable-tanned leather as it’s a by-product of the meat industry, avoiding waste while relying on natural tannins instead of harmful chemicals. This makes it durable, biodegradable, and more sustainable than synthetic alternatives.
We are also exploring other materials and designs to expand our range while staying committed to quality, durability, and sustainability.
We remain committed to finding truly eco-friendly materials for the future.